Zapiy Platform Tutorials & Feature Updates

Revolutionizing CRM Communication: WhatsApp Triggers, Actions & Custom Variable Support

Revolutionizing CRM Communication: WhatsApp Triggers, Actions & Custom Variable Support

Gloria Briones
Published on: 12/02/2025

Zapiy's latest WhatsApp integration brings automation, personalization, and efficiency together, transforming the way businesses interact with customers.

Automation & WorkflowsChat AutomationIntegrations
IVR Actions and Triggers – Automate, Engage, and Simplify!

IVR Actions and Triggers – Automate, Engage, and Simplify!

Gloria Briones
Published on: 04/02/2025

Our CRM’s Interactive Voice Response (IVR) system automates customer interactions, ensuring that inbound calls are routed correctly and information is delivered efficiently. IVR cuts down on manual effort so you can concentrate on core tasks by handling customer inquiries, processes transactions, and guides users through self-service steps.

Call RecordingIntegrations
See It Before You Send It: Custom Value Previews in the Email Builder

See It Before You Send It: Custom Value Previews in the Email Builder

Gloria Briones
Published on: 04/02/2025

The Custom Value Preview feature allows you to see exactly what your audience will receive, complete with personalized placeholders like names, dates, or any custom value you’ve set. This tool ensures you’re delivering flawless, custom emails every time.

Email MarketingIntegrations
IVR Just Got Smarter: Meet the 'Say Play' Feature for Voicemail Recording!

IVR Just Got Smarter: Meet the 'Say Play' Feature for Voicemail Recording!

Gloria Briones
Published on: 29/01/2025

With "Say Play" feature, you can seamlessly insert a beep sound to indicate when recording begins and customize instructions to ensure a professional touch. Whether you’re a seasoned business owner or just diving into IVR setups, this update is designed to save you time while delivering a friendly user experience.

Call RecordingIntegrations