Zapiy Platform Tutorials & Feature Updates

IVR Actions and Triggers – Automate, Engage, and Simplify!

IVR Actions and Triggers – Automate, Engage, and Simplify!

Gloria Briones
Published on: 04/02/2025

Our CRM’s Interactive Voice Response (IVR) system automates customer interactions, ensuring that inbound calls are routed correctly and information is delivered efficiently. IVR cuts down on manual effort so you can concentrate on core tasks by handling customer inquiries, processes transactions, and guides users through self-service steps.

Call RecordingIntegrations
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IVR Just Got Smarter: Meet the 'Say Play' Feature for Voicemail Recording!

IVR Just Got Smarter: Meet the 'Say Play' Feature for Voicemail Recording!

Gloria Briones
Published on: 29/01/2025

With "Say Play" feature, you can seamlessly insert a beep sound to indicate when recording begins and customize instructions to ensure a professional touch. Whether you’re a seasoned business owner or just diving into IVR setups, this update is designed to save you time while delivering a friendly user experience.

Call RecordingIntegrations
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