Our CRM’s new update to the Workflow Builder introduces a powerful feature that significantly improves call routing. You can now set up an intelligent IVR (Interactive Voice Response) system that connects incoming calls to several team members at the same time.
Our CRM’s Interactive Voice Response (IVR) system automates customer interactions, ensuring that inbound calls are routed correctly and information is delivered efficiently. IVR cuts down on manual effort so you can concentrate on core tasks by handling customer inquiries, processes transactions, and guides users through self-service steps.
With "Say Play" feature, you can seamlessly insert a beep sound to indicate when recording begins and customize instructions to ensure a professional touch. Whether you’re a seasoned business owner or just diving into IVR setups, this update is designed to save you time while delivering a friendly user experience.
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