An intuitive scheduling system reduces unnecessary steps and keeps the booking process smooth for users. Every additional click, scroll, or interaction can add friction, potentially leading to drop-offs or incomplete appointments. When a booking platform is designed for efficiency, it ensures a positive user experience and improves appointment retention rates.

Zapiy’s latest Calendar Update introduces a feature that lets users modify the placement of the Continue button. Previously, after selecting a time slot, users had to scroll to the bottom of the page to proceed. This extra movement was inconvenient, especially for mobile users. Now, the Continue button appears right next to the selected time to streamline the scheduling flow and eliminating unnecessary navigation.

This blog will explore how this update improves efficiency, provide a step-by-step guide to implementing it, and discuss best practices for an optimized scheduling system.

What Is the Calendar Update? A Closer Look at the Improvement

An effective calendar system adapts to the way people book appointments. We know you hate an awful calendar. With this update, users now have the ability to modify the placement of the Continue button so it appears where it’s most convenient—directly next to the selected time slot.

How the Booking Flow Worked Before vs. Now

• Before the update: Users selected a time slot and had to scroll down to find the Continue button, which disrupted the natural flow of confirming an appointment.

• With the update: The Continue button is positioned right next to the selected time, reducing extra steps and making the process quicker and more intuitive.

How This Small Change Makes a Big Difference

• Smoother user experience – Reduces friction and unnecessary navigation.

• More intuitive design – Makes it easier for clients to book without hesitation.

• Faster appointment confirmation – Cuts down the time needed to complete a booking.

By removing barriers in the scheduling process, businesses can expect higher engagement, fewer drop-offs, and a booking system that works the way clients expect.

Why This Update Makes Booking More Efficient

Even small changes in workflow can yield significant improvements in usability. This update reduces unnecessary interactions, ensuring that appointments are scheduled quickly and efficiently.

1. More Direct Booking Flow

Users prefer interfaces that are clear and direct. If a process requires excessive scrolling or multiple steps to reach a confirmation button, it slows down engagement. This update eliminates that issue by keeping everything in one view, making navigation simpler.

2. Fewer Abandoned Bookings

When a process feels slow or requires additional effort, users may exit before completing their booking. By placing the Continue button next to the selected time, the process becomes friction-free, reducing the likelihood of drop-offs.

3. Optimized for Mobile Users

The update is particularly valuable for mobile users, where excessive scrolling is even more frustrating. With limited screen space, the ability to finalize a booking without navigating away from the selection improves usability and keeps the user engaged.

These improvements ensure that Zapiy's calendar system remains user-friendly, helping businesses retain more bookings while providing a smoother experience for clients.

Step-by-Step Guide to Using the Continue Button Placement Feature

Activating the Continue button placement feature is a straightforward process. Below is a step-by-step guide to enabling and optimizing this update within your CRM.

1. Access Calendar Settings

• Log into Zapiy CRM and navigate to the Settings panel.

• Locate Calendar Settings in the left-hand menu.

  

2. Modify the Continue Button Placement

• Select the calendar you want to update.

• Click the three-dot menu next to the calendar button and choose Share.

• Copy the scheduling link and open it in a new tab.

  

3. Observe the Placement Update in Action

• Select a time slot and check the Continue button’s location.

• Instead of requiring additional scrolling, it now appears next to the selected time.

• Verify that the change enhances the flow of scheduling.

  

4. Ensure Compatibility with Custom CSS & Neo Widget

• If you use custom styling, confirm that the new placement aligns properly.

• Adjust the positioning if necessary to maintain a seamless interface.

• Check that the Neo widget is functioning correctly with this update.

  

5. Test Across Multiple Devices

• Preview the calendar on both desktop and mobile.

• Ensure the placement is consistent and responsive across different screen sizes.

• If adjustments are needed, fine-tune the layout in the customization settings.

  

Once the update is configured correctly, your scheduling process will be smoother and more efficient. Clients can confirm their appointments without unnecessary steps.

Optimizing the Update for Your Business Needs

While this update works immediately upon activation, some businesses may need to adjust their branding or workflow to maintain consistency. Below are key considerations to ensure seamless integration.

1. Preview the Changes Before Implementation

• Before making the update live, preview how it affects the booking page.

• Ensure that the new placement aligns with your existing user interface.

2. Maintain Branding Consistency with Custom Styling

• If your booking page uses custom CSS, verify that the Continue button fits the design.

• Adjust styles if necessary to blend the button naturally with your theme.

3. Verify Third-Party Integration Compatibility

• If your CRM setup includes Neo widget or automation tools, confirm that the update integrates without issues.

• Ensure that email confirmations, reminders, and payment options function correctly.

How the Continue Button Update Affects Appointment Completion Rates

1. Reducing Friction Leads to More Completed Bookings

• When users don’t have to scroll or search for key actions, they are more likely to complete their booking.

2. Solving Common Booking Abandonment Issues

• Excessive steps

• Confusing layouts

• Non-intuitive button placement

Best Practices for an Optimized Scheduling System

Improving a booking system requires more than a single update. While the Continue button placement update enhances efficiency, businesses should adopt additional strategies to refine scheduling and increase appointment completions. Below are three best practices to maximize efficiency.

1. Automate Confirmations and Reminders

• Missed appointments often result from poor communication. Automating confirmations and reminders helps reduce no-shows and ensures clients are prepared.

How to implement:

1. Instant confirmations – Send an automated email or SMS immediately after booking.

2. Multi-stage reminders – Set up reminders:

24 hours before (email).

2 hours before (SMS).

30 minutes before (optional push notification).

• Rescheduling options – Include links in reminders so clients can adjust appointments without contacting support.

Automation minimizes manual follow-ups and keeps clients engaged.

2. Keep Availability Settings Up to Date

An outdated schedule leads to double-bookings and scheduling conflicts. Keeping real-time availability updates prevents errors and ensures a seamless experience.

• Best practices:

1. Sync with external calendars – Integrate with Google Calendar or Outlook for real-time updates.

2. Automate slot openings – When a client cancels, the system should instantly reopen that time slot.

3. Set booking restrictions – Require 24-hour notice for new appointments to avoid last-minute scheduling conflicts.

4. Monitor peak demand – Adjust availability based on booking trends to optimize scheduling efficiency.

By maintaining accurate real-time availability, businesses prevent errors and enhance customer satisfaction.

3. Monitor User Behavior and Adjust as Needed

A scheduling system should evolve based on real-world user interactions. Tracking engagement helps businesses identify issues and refine the booking experience.

• Key steps:

• Analyze completion rates – Identify where users drop off in the booking process.

• Use heatmaps – Understand where users hesitate or get stuck when booking.

• Gather feedback – Ask clients about their experience and test different button placements or layout improvements.

Continuous testing and adaptation ensure the system remains efficient and user-friendly.

A More Streamlined Booking Experience Starts Now

Refining a scheduling system involves removing obstacles in the user journey. Zapiy’s Continue button placement update ensures that time selection and booking confirmation happen in one step, eliminating unnecessary navigation.

With this feature, businesses can:

✅ Reduce unnecessary scrolling, allowing users to finalize bookings instantly.

✅ Improve user experience, ensuring a clear and intuitive scheduling process.

✅ Increase appointment completion rates, minimizing booking abandonment.

Enhancing a booking system doesn’t always require drastic changes. Sometimes, a simple, well-placed improvement makes all the difference.

💡 Ready to upgrade your booking system? Log into Zapiy and experience how this simple enhancement improves your scheduling process today.