Editing forms and surveys just got easier! Zapiy's latest update introduces an intuitive undo and redo functionality, allowing you to seamlessly navigate and backtrack up to 20 consecutive actions. Whether you're refining a customer feedback form, adjusting survey questions, or making design tweaks, this new feature ensures precision and efficiency—no more worrying about accidental deletions or unwanted changes.

In the past, adjusting forms often meant starting over if an error occurred. Now, with a simple undo or redo action, you can effortlessly experiment, refine, and perfect your forms without frustration. This enhancement is designed to streamline your workflow, saving valuable time while providing full control over your edits.

Whether you're a marketer crafting surveys, a business owner managing customer feedback, or a sales professional optimizing lead capture forms, this feature simplifies the process, helping you create polished, error-free forms in minutes.

In this blog, we’ll explore how this new functionality improves user experience, enhances efficiency, and provides practical benefits for form and survey creation. Get ready to take your customization process to the next level with our CRM’s advanced undo and redo feature!

The Need for Undo & Redo in Forms and Surveys

Forms and surveys are essential tools for collecting information, whether for customer feedback, registrations, or market research. However, users often make accidental changes, delete responses unintentionally, or modify answers they later regret. Without an Undo or Redo button, correcting these mistakes can be frustrating and time-consuming, sometimes leading to form abandonment or inaccurate submissions.

By integrating Undo & Redo functionalities, businesses can significantly improve user experience, enhance data accuracy, and encourage form completion. These features empower users to correct mistakes instantly, making the process smoother, more efficient, and frustration-free.

1. User Errors are Common

• Users frequently make mistakes when filling out forms, such as:

• Accidentally deleting responses in long surveys

• Modifying an answer unintentionally and being unable to recall the previous selection

• Clicking the wrong button or entering incorrect data

Without an Undo/Redo option, users are forced to manually re-enter the information or restart the entire form, which can lead to frustration and form abandonment.

2. Enhancing Usability and Accessibility

For users with disabilities, cognitive challenges, or those who type quickly, mistakes are even more common. The ability to Undo accidental changes or Redo mistakenly erased text ensures that all users, regardless of technical proficiency, can complete forms easily and accurately.

3. Improving Data Accuracy

When users cannot correct mistakes effortlessly, they may submit incorrect or incomplete responses just to avoid starting over. This compromises the quality and reliability of data, impacting businesses, researchers, and service providers who rely on accurate information.

By allowing users to revert changes instantly, forms and surveys become more user-friendly and ensure data integrity.

How to Use The Feature in Forms & Surveys

1. Navigate to the Sites section from the left menu, then go to Forms/Surveys. Choose to start from scratch or use a survey or form template.

   

2. The newly added undo/redo buttons are now available, allowing you to effortlessly revise your forms and surveys.

   

Common Challenges Without Undo & Redo Feature in Forms

Without Undo & Redo functionality, users face several challenges when filling out forms and surveys. Accidental deletions, unintended modifications, and misclicks can lead to frustration, forcing users to re-enter lost information or, in some cases, abandon the form entirely. This results in lower completion rates, inaccurate data submissions, and increased customer support requests.

For businesses and organizations, these challenges can negatively impact data quality, user satisfaction, and operational efficiency. By understanding the difficulties users encounter without these features, it becomes clear why implementing Undo & Redo is essential for a seamless, error-free form-filling experience.

1. High Form Abandonment Rates

• If a user accidentally deletes a response or encounters a frustrating error, they may abandon the form altogether instead of re-entering the lost information. This is especially problematic for businesses collecting customer feedback, registration forms, or checkout pages, where each abandoned form represents a lost opportunity.

2. Increased Customer Support Requests

• When users make errors in forms and cannot easily correct them, they often reach out to customer support for help. This increases support ticket volume, leading to longer response times and higher operational costs for businesses.

3. Inefficient Workflow in Long Surveys

• For multi-page surveys or job applications, a single accidental deletion can mean re-entering an entire section. Without Undo & Redo, users have to rely on auto-save features or manually redo their work, which slows down completion times.

4. Errors in Multi-Step Forms

• Forms with multi-step processes (e.g., online applications, feedback surveys, or payment forms) often require users to enter extensive details. If they cannot go back and restore previous actions or inputs, they might submit incomplete or incorrect data, causing issues for both users and administrators.

How Undo & Redo Enhance User Experience

Adding Undo & Redo functionality to forms and surveys significantly improves the user experience by making data entry more intuitive, efficient, and error-proof. These features allow users to quickly correct mistakes, restore previous inputs, and refine their responses without frustration.

By minimizing the risk of accidental data loss, Undo & Redo encourage higher form completion rates, reduce user frustration, and improve data accuracy. This not only enhances usability but also ensures a smoother, more seamless digital interaction, leading to greater user satisfaction and engagement.

1. Prevents Frustration and Enhances Efficiency

• Undo & Redo functions allow users to reverse accidental changes instantly, reducing frustration and making the form-filling process smoother. Instead of re-entering lost information manually, users can restore previous inputs with a single click.

2. Encourages Completion of Forms and Surveys

• When users know they can easily correct mistakes, they are more likely to complete long forms or surveys instead of abandoning them due to errors. This leads to higher engagement rates and better response quality.

3. Supports Complex Form Entries

• Many forms require complex inputs, such as:

• Personal information (addresses, phone numbers)

• Essay-style answers in feedback forms or job applications

• Drop-down selections for multi-choice surveys

With Undo & Redo, users can safely edit and refine their responses without fear of losing critical data.

4. Reduces Customer Support Burden

• A simple Undo button can eliminate unnecessary support requests from users who have mistakenly modified their form entries. This allows businesses to focus on resolving more critical issues rather than handling basic user errors.

5. Provides a Seamless Digital Experience

• Modern users expect intuitive interfaces where they can interact smoothly without disruptions. Adding Undo button & Redo feature brings forms and surveys in line with the best digital experiences, similar to how these features work in text editors, email drafts, and spreadsheet applications.

Technical Implementation of Undo & Redo in Forms

Integrating Undo & Redo in forms requires a combination of frontend development techniques, browser capabilities, and data storage strategies. By implementing these features effectively, developers can ensure a seamless and responsive user experience across various devices and platforms.

By combining these technical solutions, businesses and developers can create error-resistant, user-friendly forms and surveys that encourage accurate submissions and improve the overall digital experience.

1. Client-Side JavaScript Solutions

Most modern web forms are built using HTML, CSS, and JavaScript. Developers can implement Undo & Redo using JavaScript by:

• Tracking user input or action history

• Storing previous values temporarily in the browser

• Enabling keyboard shortcuts (Ctrl + Z for Undo, Ctrl + Y for Redo)

For example, JavaScript frameworks like React, Vue.js, and Angular can use state management techniques to store user interactions dynamically and provide real-time Undo & Redo functions.

2. Auto-Save and Versioning

Advanced form platforms integrate auto-save and version history features that allow users to restore their previous responses. This is particularly useful for:

• Long surveys where users may need to revise answers

• Enterprise-level applications where users handle sensitive financial or legal data

• E-commerce checkout processes where users need flexibility to update details before final submission

3. Browser-Based Undo Support

Many browsers already provide basic Undo feature, but integrating custom Undo & Redo within a form ensures cross-browser compatibility and extends functionality to all input fields, including:

• Text fields

• Drop-down selections

• Radio buttons & checkboxes

4. API Integration for Form Builders

For businesses using Google Forms, Typeform, SurveyMonkey, or JotForm, implementing Undo & Redo requires API-based solutions that:

• Store real-time user changes

• Allow data retrieval and modification without page reloads

• Maintain version logs to track response history

Conclusion

The addition of Undo & Redo functionality to forms and surveys marks a significant step in improving user experience, data accuracy, and response rates. By enabling users to easily correct mistakes, this feature ensures smoother interactions, reduces frustration, and enhances the quality of collected data.

As digital engagement continues to grow, making forms and surveys more intuitive is essential. With the ability to undo or redo up to 20 actions, users gain greater control, leading to better engagement and more reliable insights.

For businesses aiming to streamline online forms, customer feedback surveys, and e-commerce checkouts, integrating this feature is a simple yet effective way to boost usability and improve the overall digital experience.

Start optimizing your forms today with Zapiy and make every interaction seamless!